Policies

PRIVACY POLICY

This Privacy Policy outlines how our online store collects, uses, and protects your personal information when you use our services. We take your privacy very seriously and are committed to protecting your personal information in accordance with applicable laws and regulations.

Information We Collect

When you use our online store, we may collect the following personal information:

Contact information, such as your name, email address, and phone number.
Payment information, such as your credit card number and billing address.
Shipping information, such as your shipping address.
Purchase history and preferences, such as the products you have purchased and your preferred payment and shipping methods.
Information you provide when you communicate with us, such as through email or chat.

We may also collect non-personal information, such as your browser type, operating system, and the pages you visit on our website.

How We Use Your Information

We use your personal information for the following purposes:

To process your orders and transactions, including to process payments and ship products to you.
To communicate with you about your orders and to provide customer support.
To personalize your shopping experience and to offer you products and promotions that we believe may interest you.
To improve our website, products, and services.
To comply with legal requirements and to protect our rights and the rights of others.

We may use non-personal information for statistical analysis, to improve our website and services, and for other purposes as we see fit.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

To our payment processor and shipping partners to process your orders and transactions.
To our marketing partners to offer you promotions and products that we believe may interest you.
To our service providers who assist us in providing our website and services, such as website hosting and email services.
To comply with legal requirements or to protect our rights and the rights of others.

We do not sell or rent your personal information to third parties.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures such as encryption, firewalls, and secure servers to protect your personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

Your Rights

You have the following rights regarding your personal information:

To access and receive a copy of your personal information.
To request that we correct or update your personal information.
To request that we delete your personal information.
To object to the processing of your personal information or to restrict the processing of your personal information.
To withdraw your consent to our processing of your personal information.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy, please contact us at hello@lambiancecandles.com

Terms and Conditions

Welcome to our online store. Please read these terms and conditions carefully before using our website and services. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use our website or services.

General Terms and Conditions

1.1 Eligibility

To use our website and services, you must be at least 18 years old and have the legal capacity to enter into a contract.

1.2 Product Information

We make every effort to ensure that the information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or timeliness of the information. We reserve the right to modify, update, or remove any information on our website at any time without prior notice.

1.3 Product Pricing

We strive to ensure that the prices of our products are accurate and up-to-date. However, we reserve the right to modify the prices of our products at any time without prior notice.

1.4 Product Availability

We make every effort to ensure that our products are available for purchase. However, we do not guarantee the availability of any product. We reserve the right to modify or discontinue any product at any time without prior notice.

1.5 Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by Canadian and international copyright and trademark laws. You may not use any content on our website without our express written consent.

1.6 Prohibited Conduct

You may not use our website or services for any unlawful purpose or in any manner that could damage, disable, overburden, or impair our website or services. You may not attempt to gain unauthorized access to any portion of our website or services, or to any other systems or networks connected to our website or services.

Ordering and Payment Terms and Conditions

2.1 Ordering

To place an order on our website, you must provide us with accurate and complete information, including your name, shipping address, and payment information. By placing an order, you represent that the products ordered will be used only in a lawful manner.

2.2 Payment

We accept payment by credit card or other payment methods as indicated on our website. You authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.

2.3 Order Confirmation

Once you have placed an order, we will send you an order confirmation by email. The order confirmation will include a summary of your order and the total amount charged to your chosen payment method.

2.4 Order Cancellation

We reserve the right to cancel any order at any time for any reason. If we cancel your order, we will refund the total amount charged to your chosen payment method.

Shipping and Delivery Terms and Conditions

3.1 Shipping

We will ship your order to the shipping address provided by you. We reserve the right to use our discretion in choosing the shipping carrier and method.

3.2 Delivery

Delivery times may vary depending on the shipping carrier and method. We are not responsible for any delays in delivery caused by the shipping carrier or customs authorities.

3.3 Shipping Fees

Shipping fees will be calculated based on the shipping carrier, method, and destination. Shipping fees will be shown at checkout.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our privacy policy [insert link to privacy policy] to understand how we collect, use, and protect your personal information.

5. Governing Law and Dispute Resolution

These terms and conditions will be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these terms and conditions, or your use of our website or services, will be resolved exclusively by the courts of the Province of Quebec.

6. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website or services after any such modifications will constitute your acceptance of the new terms and conditions.

Thank you for reading these terms and conditions. If you have any questions or concerns, please contact us at hello@lambiancecandles.com